Helen Cripps

Managing a growing customer care team, responsible for queries and complaints. Improving customer service for the business. Alongside this I am responsible for managing the compliance team and preparing and issuing contracts and legal documents. Managing key accounts in the ARS division, including the needs of customers and clients. Recruiting within the aviation and aerospace division. I also support internal training and an appointed the Security Officer dealing with Clearances such NATO clearances.

Recruiting, resourcing and account managing for clients and contractors linked to the aerospace and aviation sector.

Inputting and processing invoices, EOM payment runs, allocating and raising payments, chasing invoices, account reconciliation, coding and clearing invoices, processing expenses , reconciling and managing the business credit cards.

Daily Banking and balancing of accounts Allocating and raising payments Scanning and Inputting invoices Chasing invoices EOM payment runs Account reconciliation Coding and clearing invoices Managing petty cash Authorising road tax of vehicles.

General office duties- answering telephone calls, dealing with enquiries, inputting sales orders, invoicing, issuing work for production, taking and chasing payments, dealing with incoming post. • The business also deals internationally which has enabled me to use my translation and interpretation skills. Translating emails and conversing with customers via email or telephone in foreign languages

Italian Language and Culture German Language and Culture Latin Translation Spanish- English and English- Spanish Whilst studying I also provided classes of English once a week to the head of the International department within the university of Málaga

Year One Philosophy and Spanish Year Two Erasmus: Italian, French, German and Translation English- Spanish/Spanish-English Year Three International Studies and Languages. Spanish and Italian