Ibrahim Burhani

• Supervised and reviewed the inside sales team in pursuit of prescribed team goals • Developed a lead tracking program to asses team performance and effectiveness of marketing programs • Recruited, hired and trained an inside sales team • Outlined the inside sales team workflow for the Anovatek implementation • Organized and led weekly sales team meetings • Researched new and innovative lead sources • Developed and implemented a basic sales database for the inside sales team

• Interface with all servicing departments, from organizations to post closing to identify both internal and external customer needs and deliver optimum servicing solutions. • Create custom reporting, internal processes, guidelines and tools to meet investor guidelines and improve company ratings. • Responsible for the successful implementation and continued improvement of the skip trace, customers care support, and quality assurance departments.

Computers