Iman Abdelaziz

Manage a testing project by implementing the mission, goals, and testing processes established for the testing organization. Organize and lead risk identification and risk analysis sessions and use the results of such sessions for test estimation, planning, monitoring, and control. Create and implement test plans with organizational policies and test strategies. Monitor and control the test activities to achieve project objectives. Assess and report relevant test status to project stakeholders.

Responsible for the implementation of all services based on storage and data backup products.

• Lead and manage the project team • Provide regular updates to upper management • Manage deliverables according to the plan

• Managing more than 20 agents • Monitor and Controlling • Side by Side Coaching and set development plans

Side by Side coachings, professional coachings and tool-coachings and creating individual development plans.

Responsible of delivering an overlay monitoring and reporting of MNC accounts in-country (ITIL Service Delivery) in terms of RFP implementation, transformation and migration to the MNC Account teams.

Simplify service delivery by providing a single point of contact for helpdesk(s), to resolve issues involving more than one country.

o Representative VAS-Schengen Handling and setting Schengen Visa Appointments.

o German teacher in the German kindergarten (DEO)