Ingrid Araya

Angestellt, OTC Senior Analyst, Brenntag SE

Heredia, Costa Rica

Über mich

I’m an enthusiastic senior specialist with a passion for problem resolution and working in process improvement. I’m skilled in processing and analyzing commercial deduction claims, negotiating and collecting payments as well facilitating the gathering of support documentation, and resolving disputes. I’ve been in charge of an international team, as well as training new coworkers, improving my leadership, coaching, and people skills. As my greatest personal strengths and asset, I’d name my interpersonal skills with coworkers, management, and all other team members, as well as my problem-solving skills and data analysis. Personal development and growth are important to me, so I'm constantly and proactively improving these skills. I feel comfortable adapting quickly and openly to changes. I adapt and learn new tools quickly and I have high self-learning. I also have excellent English and Spanish writing and communication skills, currently learning German (A1).

Fähigkeiten und Kenntnisse

Migration projects
Business Relationship Management
Debt Collection
Customer service
Conflict Resolution
Dispute Resolution
Credit and Collection
continuos improvement
Analytical skills
Documentation
Leadership skills
Interpersonal skills

Werdegang

Berufserfahrung von Ingrid Araya

  • Bis heute 10 Monate, seit Sep. 2023

    OTC Senior Analyst

    Brenntag SE

Sprachen

  • Spanisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

Interessen

Reading
Cooking
Psychology
Travel
Music
History of Germany
Mental health

21 Mio. XING Mitglieder, von A bis Z