Jan Schwöbel
Angestellt, Director, Customer Engineering, AI Software Solutions, Hewlett Packard Enterprise
Wilmington, Vereinigte Staaten
Werdegang
Berufserfahrung von Jan Schwöbel
Bis heute 5 Monate, seit Feb. 2024
Director, Customer Engineering, AI Software Solutions
Hewlett Packard EnterpriseHelping our customers accelerate their AI/ML journey with the HPE Machine Learning Development Environment and HPE Machine Learning Data Management Software. My team covers all post sales operations from break fix to customer success.
Technical advisor to Finway. Responsible for building out the company's SaaS infrastructure and DevOps practices. Working primarily with AWS services and Gitlab services.
1 Jahr und 3 Monate, Feb. 2022 - Apr. 2023
Head of CX and Solutions Engineering
Gretel.ai
As an integral member of a revenue organization, I joined to spearhead the development of multiple crucial departments. In my role, I took charge of building out the processes for Customer Success, Sales Engineering, and Support. In this role, I was very hands-on acting as a sales engineer, support engineer, and customer success engineer. From scoping POVs to writing Colab Notebooks for AI/ML and synthetic data use cases.
1 Jahr und 7 Monate, Aug. 2020 - Feb. 2022
Head of Customer Engineering
Pachyderm
Responsible for building up the technical pre-sales, customer success, technical support and training organizations.
1 Jahr und 11 Monate, Okt. 2018 - Aug. 2020
Director of Professional Services & Customer Success
Sysdig
1 Jahr und 4 Monate, Juli 2017 - Okt. 2018
Solutions Engineer
StackRox
- Create new hire material to quickly on-board new Solution Engineers - Rewrote the deployment and POC scripts (bash, python) which reduced the deployment time from 1 day to 30 minutes. - Build custom integrations based on StackRox's API to meet customer requirements - Assist with QA to ensure product stability - Work closely with the product management team and the executives to drive product enhancements - Lead all local and remote POCs with Global 2K customers and strategic alliance partners
2 Jahre und 8 Monate, Dez. 2014 - Juli 2017
Manager, Technic Support
Datrium, Inc
Responsible for all support operations. Started as the first support engineer and grew the team to 6 people. Implemented all systems such as Salesforce CRM, TalkDesk and wrote all case automation.
7 Monate, Juni 2014 - Dez. 2014
Escalation Engineer
Nimble Storage
1 Jahr und 11 Monate, Aug. 2012 - Juni 2014
Technical Support Engineer
Nimble Storage
Providing technical support for US/EMEA customers. Nimble Storage provides the best hybrid storage solution on the market. Specialized in infrastructure virtualization with VMware ESXi, Microsoft Hyper-V and Citrix XenServer
1 Jahr und 2 Monate, Juli 2011 - Aug. 2012
Senior Storage Support Engineer
NetApp
Senior Storage Support Engineer von einem mehrsprachigen Team mit ca. 45-60 Mitarbeitern (Deutsch, Englisch, Französich, Spanisch, Italienisch und Hebrew). Technischer Teamleiter von ca. 15 Technical Support Engineers. Hauptaufgaben: - Bearbeitung von Sales-Eskalationen - Bearbeitungen von komplexen Supportfällen - Als Senior Storage Support Engineer stehe ich meinem Team jederzeit als technicher Ansprechpartner zur Verfügung. - Ich halte Trainings im Bereich Virtualisierung und SAN/NAS
6 Monate, Feb. 2011 - Juli 2011
Technical Support Engineer
NetApp
Troubleshooting on all NetApp products, hardware and software issues, involving all FAS and V-series running DataOntap 7G, 8G iSCSI, FCP, NFS, CIFS, NDMP, NLM, RPC, HTTP. Good knowledge of virtualized environments with Hyper-V and VMware/ESX(i) and Windows Servers (2000/2003/2008 and Exchange)
9 Monate, Juni 2010 - Feb. 2011
Fachinformatiker / Computer Science Expert
RHD - Ralf Huck Datentechnik
1st and 2nd Level-Support. Administration of Windows 2000, XP, Vista, Windows 7 and Windows Servers. Routing and VPN. Configuration of Mobotix high-resolution video systems
2 Jahre und 11 Monate, Aug. 2007 - Juni 2010
Apprentice Computer Science Expert
RHD - Ralf Huck Datentechnik
1st and 2nd Level-Support. Administration of Windows 2000, XP, Vista, Windows 7 and Windows Servers. Routing and VPN. Configuration of Mobotix high-resolution video systems
Sprachen
Deutsch
Muttersprache
Englisch
Fließend