Jean-Marc BIHANNIC

After a training on SAP FI/CO, I got the consulting certification, I am now looking for a new opportunity.

2nd level Application Support Engineer for Financials products from release 11i to 12.2.5 • Focused on high quality service and customer satisfaction. • Top performer with more than 500 incidents closed per year • Managed and ensured the timely resolution of service requests with respect of OLA's and SLA's. • Researched, analysed and reproduced incidents. • Identified defects and tested released solutions. • Contributed to knowledge management.

Functional junior consultant for Oracle Applications, implementing the solution in many manufacturing projects, including data migration and functional specifications for customizations.

Developed a reporting application in Windev 4.01 for the engineering office to follow up the costs of maintenance projects.

Responsible for the reporting of internal statements to the headquarters. Extracted accounting data from a central repository and loaded into the local repository using SAS software. Key User in the project for implementing a General Ledger software solution and migrating data, then responsible for the daily operationnal management for the Finance department in collaboration with IT development and system teams.

Master (D.E.S.S) Gestion des Télécommunications, de la Télématique et de la Télévision.

BS in Finance and Controlling

Former INT Management (Institut National des Télécommunications) Moto: Managing through Technology