Jevgenia Lakissova-Karagkouni

Digitalizing the customer experience / CRM process and developing a connected value chain – from “data to offer” up to “offer to delivery”; the Minimum Viable Product (MVP) integrates analytics visualization, data-driven automated offer generation, and delivery into a seamless customer experience. Responsible for the platform expansion planning, business scoping, design work with IT, communication & stakeholder management.

Digitalization Project Manager in a start-up like internal innovation & transformation incubator of Mobile Networks. Ran multiple experimental projects and initiatives in the areas of supply chain transformation, digital maturity development, innovation management. Collaborated with a diverse group of partners – internal business stakeholders, suppliers, educational institutions, Dreamforce 2016.

Owned the Release Management lifecycle and secured continuous quarterly delivery of planned releases within budget and meeting set quality requirements to secure business continuity for enterprise applications (Nokia SAP ERP and interfaces). Scheduled, coordinated, and managed releases for various stakeholder groups and enterprise capabilities. Responsible for the SOX compliance and represented the program in the external PwC audit. Recognized as an outstanding performer.

Making structure in a chaos: set up core PMO framework for program and release management by established methodology, release delivery processes and tools, communication channels, scope & schedule control mechanisms. Releases progress operative follow-up and reporting to stakeholders and multiple steering committees.

Coordinated process support for c.a. 1,000 ERP Finance end users worldwide in 130+ countries, 11 regions and across 3 time zones. Virtual leader for a team of c.a. 25 Tier2 and 100 Tier1 specialists with partial engagement. Secured smooth monthly closing through solving and escalating reporting and execution errors, processes and tools competence development in finance community, cross-functional cooperation with other support teams.

Responsible for regional concept development and Tier 1 support in South and East Europe (Greece, Italy, Malta, Cyprus, Albania, Portugal, Spain, Israel). Responsible for F&C down payment and manual interim solution global concept development and support. Global down payment and manual interim concept development and training.

Responsible for finance area in ERP Deployment projects in Hungary, Italy, Malta, Cyprus, Albania, and Greece. Analyzing local business processes against group Mode of Operations and IFRS requirements, integrating finance value flows and supply chain. Designed solutions, performed Integration and coordinated User Acceptance testing. Trained and assessed Key User and End User and supported cutover activities.

Preparing annual valuations & reports for office & retail property portfolio; development (functional planning) and investment (ROI & DCF models) for retail, office, hotel and residential property.

Specialization in International Economics & International Finance. Teaching assistant in International Economics and Econometrics.