João Dourado
Angestellt, IT Service Desk Agent, Fujitsu Technology Solutions GesmbH
Lisbon, Portugal
Werdegang
Berufserfahrung von João Dourado
Bis heute 11 Jahre und 9 Monate, seit Sep. 2012
Service Desk Agent Expert
Fujitsu Technology Solution
Tech Support and Problem Solving Troubleshooting and technical resolution of various software and application problems Suggest procedures and software best practices to the user Understanding Client Operations Monitoring and reporting SPOC between Service desk and end user Guidance and information on Total procedures Route incidents to correct support groups Giving formation Identify and follow up on urgent Incidents Identify and report anomalies and suggest improvements
Bis heute
IT Service Desk Agent
Fujitsu Technology Solutions GesmbH
Ausbildung von João Dourado
Sport Science
Escola Secundária do Entroncamento
Sports Science
Sprachen
Portugiesisch
Muttersprache
Englisch
Fließend
Französisch
Fließend
Spanisch
Fließend
Italienisch
Grundlagen