Joe Ovalle

- Responsible for Production, Operations, and Facility areas of the organization - Managed and oversaw (6) departments comprised of 55 employees: Production Control, Print (IBM, Xerox, and Oce), Insert (Gunther and Bell & Howell), Stitching & Binding, Manual Finishing, Warehousing - Responsible for hardware and software upgrades and maintenance - Process, print, insert, and mail letters and statements for major clients such as: Atmos Energy, TXU Energy, Blue Cross Blue Shield, Vectren Energy, and others

- Responsible for the overall end user computing environment. Supported all user requests for local, and remote users - Reviewed all hardware and software products to support user requirements. Established desktop and laptop standards to support the corporation. Directed the upgrade of all desktop and laptops, and managed all hardware/software assets. - Managed the upgrade of all corporate server, and realignment of space utilization

- Ensured that all outsourced services met or exceeded the needs and expectations of the customers. - Negotiated Outsourcing services, contracts, discounts, and maintenance and support agreements to support the corporation. Monitored service level agreements and commitments for vendor compliance - Reviewed Outsourcing expenditures and invoices for accuracy. Ensured that all services were billed based on outsourcing agreements. Managed a $20M dollar budget

- Managed an international customer support team, marketing support, technical, and administrative support group in the service and support of data processing outsourcing services to clients in Latin America and the United States - Full autonomy for customer service decisions, and service level commitments - Revitalized a languishing IBM Mexico outsourcing services group; increased sales by 20% with new output services product offering

- Had strategic and tactical responsibility for leading the division’s Dedicated Processing Outsourcing organization. Managed and oversaw (6) depts comprised of over 60 employees: Systems console operations, Electronic tape library (200K tape library with IBM silos), Output / Print processing (14 - 3900 duplex roll feed systems & 12 insert systems), Network services, Customer support, Systems support - Printed, inserted and mailed on average 20 million statements per month

- Responsible for the business activities of the Dallas Information processing Facility. Responsibilities included P & L, general ledger, financial reporting, hardware/software acquisitions, personnel development, and the administration of the Total Quality Management program

- Managed the daily operation of the data center and all aspects of the data processing environment. Managed a 24X7, multi-CPU, multi-complex, MVS environment. - Managed and oversaw (4) departments comprised of over 40 employees: - Systems console operations, Production Control, Electronic tape library, and Print processing

- Managed the systems console operations area of the Dallas Information processing Facility. Supervised the workload and performance of the systems console operators. - Ensured optimum use of computer resources, and responsible for expediting the repair and implementation of hardware - Developed the Problem Management tracking design for the systems console operators

- Oversaw computer operations personnel within multiple support groups such as; console operations, tape library operations, and print operations - Executed the daily operation of the Shift Information Technology and Telecommunications resources to include supervision of 15 employees - Responsible for the timely and accurate processing of all batch production processing in a multi-CPU environment - Ensure that all banking network transmissions were completed on a timely and accurate manner

- Responsible for a 24X7 data processing environment in support of all business aspects - Ensured that all hardware and software implementations were completed successfully - Monitored workloads ensuring that appropriate resources were available to meet all operational need

- Responsible for all aspects of computer operations, and the timely processing of test and batch production - Responsible for DASD maintenance and space allocation in accordance with the customers needs - Managed the relocation of the entire data processing facility which included: mainframes, DASD, tape library, printing functions/hardware, and networks