John halim

• Deliver Implementing, operation, maintenance, and optimization of Cisco System projects. • Support and troubleshooting Cisco Enterprise Call Centre UCCE and PCCE versions (11. X and 12. X) (UCCE, PCCE, CVB, CVVP, Cisco Finesse, and CUIC). • Configuring, Implementing, upgrading, and troubleshooting Windows Server 2016, 2019, and SQL Server 2017 as a platform for UCCE solutions. • Configuring, Implementing, upgrading, and troubleshooting Cisco Contact Centre Express UCCX version (11. X and 12. X)

• Deliver Implementation, operation, maintenance, and optimization of Cisco Collaboration projects. • Configuring, Implementing, and troubleshooting cisco CUCM version ( 10. x,11.x, and 12.5) and Expressway E and C, Cisco Unity Connection, Cisco Unified Communications Manager IM and Presence, Cisco Unified Contact Center Express ( UCCX ), Voice Gateways, Cisco Jabber solution, and WebEx solution.

• Work as L1 Customer Support Engineer (CSE) of Unified Communication and Cloud (UCC) Product Team in Enterprise Middle East & Africa Technical Assistance Center (Enterprise MEA TAC). • Handle Customer Requests related to CCN Product Line. • Troubleshoot and handle Customer Service Requests according to Enterprise MEA TAC workflow and regulations.

• Responsible for the company’s network. • Configuring, Implement and troubleshooting for Cisco catalyst switches model (6800 ,4500, 3850, 2960 series), the core switches (6800 ,4500) configuration is (VSS protocol, VTP V 3, DHCP Pool, VLANS, interface VLAN, static route, NTP server, SNMP server, trunk port, Port Aggregation Protocol, STP, static route, AAA and SSH).

•Administrated windows server 2008 (AD, DNS, FILE, WDS, WSUS and DHCP) server. •Deploying and administrated for win7 and win 8. •Configuring, Implement and troubleshooting for Cisco (Router and switches), FORTIGATE 50b firewall. router configuration is ( access control list and inter VLAN routing ) , switch configuration like (access and trunk port, VLAN,STP, Port Aggregation Protocol and port security ),firewall configuration is ( NAT protocol, web filtering , BW controller , Mac filtering ).

•Sales for dell and HP laptop and desktop •Sales for HP and cisco router and switches •Take information from customer about current and future network requirements and Select the appropriate switches and routers for the customer network. •Discussion Technical solutions with customer which need it for network infrastructure. •Prepare sales quotations as per the agreed price list. Negotiate prices to reach the client’s needs. •Use Microsoft outlook for send and receive emails.