Josep Pou Padrós

R o l e s & R e s p o n s i b i l i t i e s - Ensure that all card designs and card production samples coming from worldwide Gemalto sites are submitted and approved onto certified companies such Visa, MasterCard Europe, MasterCard France, American Express, Diners and other certified companies in accordance with Product Brand Standards and Operating Regulations. - Updating manufacturing plants worldwide with new Product Brand Standards regulations of certified entities.

R o l e s & R e s p o n s i b i l i t i e s - To increase business growth through strategic methods. K e y A c h i e v e m e n t s - Organised customer loyalty programmes to attract new business and maintain current business. - Asset analysis to achieve a better result and better amortization. - Product catalogue making offered to customers. - Various promotional activities and advertising. - Preparation of corporate web page. - Innovation by offering new services and products.

R o l e s & R e s p o n s i b i l i t i e s - To provide an excellent and efficient service to both internal and external customers. - Be in charge of customer projects and campaigns. - Responsible for several key customers in France and the rest of Europe including ING Netherlands, ING Belgium, Israel Credit Cards, BNP Paribas, Banco Sabadell, ING Poland, ABN AMRO, Cedicam for instance. - Responsible for orders received and follow them up to comply with lead time scheduled. - Handling of complaints

R o l e s & R e s p o n s i b i l i t i e s - Preparation of European and CEMEA annual budget forecast for brand names (Carolina Herrera, Paco Rabanne, Nina Ricci, Comme des Garçons and Prada). - Customer service. - Order management.

- Market Strategy & Planning - Customer Behaviour - Product Policy - Market Segmentation - Marketing Mix - Distribution Strategy - Environment Analysis - Marketing Plan - Research Methodologies - Corporative communication

- Market Strategy & Planning - Customer Behaviour - Product Policy - Market Segmentation - Marketing Mix - Distribution Strategy - Environment Analysis - Marketing Plan - Research Methodologies - Corporative communication

- International marketing - International transport - International negotiation - Market Segmentation - International finances - Logistics - Methods of payment