Kai Loreck

- Lead the development and execution of tech domain-specific go-to-market strategies to drive customer adoption - Partner with C-suite and business leaders to solve complex business challenges, leveraging deep technical expertise - Design and communicate targeted value propositions aligned with customer-specific needs and challenges - Collaborate with product teams to shape new product launches and develop innovative service offerings

Helping Enterprises to develop highly-scalable, omnichannel customer support experiences around technologies like Amazon Connect, Lex, Polly and Comprehend. Main focus areas: - Pre sales - Scaling mechanisms - EMEA ProServe technical lead for customer experience related services (amazon connect, natural language ai)

Technical leader for complex deliveries Lead development, delivery and maintenance of new technical content Architecting and building large-scale solutions, which integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect Maintaining domain knowledge and expertise in enterprise call centers, Artificial Intelligence Providing guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud Coaching / leading customers

- Technical Architect for complex customer solutions - Technical consulting for projects regarding call center technologies - Processing of RfPs including solution design - Design and implementation of customer specific change requests (e.g. routing strategies) - Design and implementation of Genesys Cloud - Implementation of containerized Genesys applications including installation / setup of Docker and Kubernetes

- Conception and implementation of SCXML based routing strategies - Product Manager - NiCE voice recording - Product responsible - Interactive Insight (BI) - Rollout Manager for new customers / applications - Genesys consulting for projects

- Consulting for Genesys solutions - Subprojekt-management - Tool-Optimierung - Prozess-Standardisierung - Prozess-Optimierung - Verantwortlicher für Tool-Entwicklung im Call-Routing Umfeld

- Coordination of changes - Responsible for new business - Management of resources - Ensure change process is used - Consulting - Project lead for Global Contact Routing

Project Manager for Datacenter Consolidation regarding Genesys

specialist in systems integration + Bachelor of Arts in Business Administration

Marketing, Projektmanagement, Volkswirtschaftslehre, Logistik, ERP-Systeme