Karim Essam
Angestellt, Senior IT Support Engineer, Unilever
Cairo, Ägypten
Über mich
Being a highly motivated individual, seeking a challenging position where I can be of benefit to the organization and Technical skills at resolving complex customer service issues in a timely manner, very good Experience in IT support technician various hardware and software related issues. Provided in- depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. With experience in Customer serves assisting customers seeking to provide expert technical support to enterprise organizations as the L3 tech support engineer. Technical support professional Enjoys troubleshooting to find solutions to technical issues
Werdegang
Berufserfahrung von Karim Essam
Bis heute 5 Jahre und 2 Monate, seit Mai 2019
Senior IT Support Engineer
Unilever
• Responsible for managing more than 1500 laptop and desktop (imaging, upgrading OS, maintenance). • Responsible for Onboarding and off boarding process. • Managing users and computers accounts on the domain with a Domain Admin Privilege. using Active Directory. • Support Warehouse Operations and configuring of hand help Scanners. •fixing machines Hardware, Software and resolving any equipment issue Troubleshooting, and Problem Resolution support to end users. • follow up IT Ticketing, using Service Now
5 Jahre und 7 Monate, Okt. 2013 - Apr. 2019
IT Support Specialist
Vodafone Egypt
Troubleshooting skills, problem solving to maintenance Desktop, Laptop. • Troubleshooting via Remote or Onsite. • Support users on standard office system applications., email set-up. • User support (office 365, operation system, mobile phones, printers, scanners, etc.) • responsible for Testing and return defect product to where house. Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure.
1 Jahr und 6 Monate, Aug. 2010 - Jan. 2012
Technical Supporter
TE Data
1 Jahr und 8 Monate, Juni 2008 - Jan. 2010
IT Specialist
majjed channel
Ausbildung von Karim Essam
2 Jahre und 4 Monate, Mai 2012 - Aug. 2014
Computer Science
Modern Academy In Maadi
6 Jahre und 9 Monate, Sep. 2003 - Mai 2010
Law
Cairo University
Sprachen
Englisch
Fließend
Deutsch
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