Karla Wischer

Freelance Translator German Language Course Levels (A1-C1)

Obtain customer feedback and suggest appropriate product revisions. Analyze competitive marketplace and industry trends to accordingly develop business strategies. Market analysis, statistical and administrative reports according to the client needs. Management of assigned accounts Recommend product enhancements and updates to identify new business opportunities. Conduct product and sales trainings to marketing team Work with business team to identify new customers and to retain existing customers.

Work in concert with all other functional departments as the voice of Customer Service and the customer. Solved customer complaints to elevate customer retention and gain referral business. Resolve issues escalated from Customer Service Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices Account management and renewals Prepare and secure agreements for re-contracting, additional services and transfers. Upselling and cross-selling

Primary attention and follow up the requests of the sales force ING (agents) Customer Portfolio Management Attraction of new business and potential clients Develop business strategies that optimize the market potential Build strong relationships with key customer contacts Work with service centers to collect information on weekly backlog and past due reports

Professionally handle a high volume of incoming calls with superior quality, and in a timely and accurate manner Identify and analyze problem cases Communicate with internal and external clients, both in writing and on the phone Maintain product and procedure knowledge

Support to the Budget planning Develop and implement of new products and projects Creation of Enrollment Reports each semester, analyzing the data, and conducting trend analysis

• Recruiting • Sozialpsychologie • Lernen und Motivation • Organisationspsychologie • Personalentwicklung • Bewerbermanagements