Karolin Schulz

Tactical and strategic procurement of IT Services (SaaS, Software Development & Maintenance, IT Consulting, IT Support, Body Leasing), IT Outsourcing & Offshoring (Managed Services), and Business Consulting Services including contract renewals and new deals; commercial leadership for complex local and international sourcing initiatives with global cross-functional teams; contract negotiation with regards to commercial, technical, and legal aspects; negotiation of framework agreements and rate cards

Definition and implementation of bidding processes (e.g. participation in tool design, process mapping, and training of presales and production staff); clarification of customer queries and SPOC during tendering process; technical and commercial lead for bid preparation in cross-functional teams; negotiations regarding products, solutions, and cost with customers/ suppliers; preparation of structured tenders including calculation, and pricing; documentation and maintenance of tendering data

Head of Department EMEA Project Management Office; responsible for cost planning, cost control, budget management; measured on quarterly and annual targets at department level; line manager of four employees in Zurich, Paris, and London; decision-making authority for ca. 35 service technicians within EMEA; introduction and control of integrated global processes in EMEA (Oracle ERP); cross-functional collaboration with all EMEA resources and global team leads

Managing all installation projects for enterprise backup and archiving solutions in Central Europe with decision-making authority for 19 service technicians; central point of contact for all internal and external stakeholders; driving and controlling the progress of all project activities including task planning, resource allocation, progress reporting, follow-up on open items and issue tracking; close collaboration with logistic partner, reseller, and end-user

Administration of all EMEA service contracts, updating the database (CMDB) and supporting Service Sales

Supporting pan-EMEA call-center staff (administration, customer service inquiries, tracking special shipments); Monitored, mapped and optimized operational processes of the call center

Staff interviews, meeting management, conflict management, self management

Marketing strategy, strategic management, financial management, managing projects, contemporary developments business management, strategic management of human resources

Managing self, quality management, management accounting, marketing planning, human resource management

Training company: Schlosshotel Monrepos (Ludwigsburg, Germany); Vocational training school: Paul Kerschensteiner Schule (Bad Überkingen, Germany)