Kerolos Habib

 Work in conjunction with the Hotel management team in all aspects of managing the night shift operation of the Hotel in order to ensure the smooth running of the Hotel operation at night to ensure superior service and product quality is maintained.  Ensure prompt and accurate service to all guests, so as to maximize customer satisfaction.  Maintaining quietness, health and safety, security and fire and threats procedures inside the hotel.  Ensuring the Hotel’s quality standards are met in all areas

 Ensure prompt and accurate service to all guests, so as to maximize customer satisfaction.  Ensure payment is secured for all arrivals as well as routing and billing instructions.  Responsible for day to day operation and ensure delivery of standards through all Front Office.  Assists Front Office Manager to monitor key performance indicators for the department and takes corrective action.  Checks the reservation file and ensure that all relevant documents and correspondences are available.  Mon

 Guest &Desk handling (Handling guest complains, VIP escorting, check in &check out procedures.  Coordinating with the hotel departments to facilitate smooth running of the operation.  Inserting rates and contracts on system for individuals (F.I.T.) as well as travel agents.  Handling all reservation procedures (Telephones, faxes and e-mails).

The Operational Training Program of the hospitality Management is program to create a Supervisor and a Manager in a short period so the trainee have to work at every position of the hotel in a specific period distribute as:  3 months at Food& Beverage Department; as Chef, Steward Worker, Waiter, and Captain (Aug, 2006 till Oct, 2006).  3 months at Rooms' Division Department; as Receptionist, Telephone Operator, Reservation Agent, Bellman, Business Centre Receptionist, Guest relation Agent, and