Kristiina Roihu
Angestellt, Head of Customer Success, LesMills Germany
Hamburg, Deutschland
Werdegang
Berufserfahrung von Kristiina Roihu
Bis heute 2 Jahre, seit Juni 2022
Head of Customer Success
LesMills Germany
Orchestrate and drive Customer Success within the business as part of the Senior Leadership Team Drive and land organizational changes and ensure operational landing and readiness Align business priorities, strategies, and budgeting with field execution motions through fiscal year planning, blueprint and target setting Represent Customer Success as one team towards cross segment stakeholders Drive Strategic Projects and initiatives
Lecturer of the following moduls: Kommunikations- & Markenmanagement Global Operations Management Project Management Global Sourcing Globalization: Business Environments & Strategies Production Systems & Lean Management Supplier Management Global Value Chain Management Digital Value Creation
Implementation of company strategy within commercial organization Project management (Scrum Master/Product Owner) Implementation of Salesforce across customer facing entities
2 Jahre und 8 Monate, Okt. 2018 - Mai 2021
Customer Experience Team Lead - Ocean
Maersk Deutschland A/S & Co. KGBuilding and managing a team of motivated multinational colleagues Monitoring team performance against KPIs/targets, alleviating issues and serving as escalations point Continuously monitoring customer experience in a fast-paced environment and driving improvements using visual management system
4 Monate, Sep. 2019 - Dez. 2019
Nebentätigkeit als Dozentintin 'History and Trends in Business Administration'
University of Applied Sciences Europe
Dozentin für das Modul History and Trends in Business Administration
1 Jahr und 3 Monate, Juli 2017 - Sep. 2018
Customer Service Manager
Clas Ohlson AB (Insjön - Schweden)/ Clas Ohlson GmbH (Hamburg - Deutschland)
- Etablierung von neuem Standort Hamburg - Aufbau von Marketing-, eCom- und Kundenservice-Abteilung - Leitung der Kundenservice-Abteilung - Leitung der internen Kommunikation (Intranet, Workplace)
9 Monate, Okt. 2016 - Juni 2017
Customer Service Coordinator
Clas Ohlson AB (Insjön - Schweden)/ Clas Ohlson GmbH (Hamburg - Deutschland)
- Coordinating Customer Service - Assistance of marketing by planning events, proofreading and creating marketing material - Responsible for Social Media (Facebook, Instagram, YouTube) - Responsible for Corporate Communication
6 Monate, Mai 2016 - Okt. 2016
Stellvertretende Leiterin / Sales Assistant
Clas Ohlson AB (Insjön - Schweden)/ Clas Ohlson GmbH (Hamburg - Deutschland)
Category Expert of Home Department, Head of Intranet, Sales Assistance
2 Jahre und 5 Monate, Jan. 2014 - Mai 2016
Schichtleiterin
Stadium Deutschland GmbH
Shiftleader
10 Monate, März 2013 - Dez. 2013
Dozentin DAF
University of Jyväskylä
Dozentin DAF im Fremdsprachenzentrum der Universität Jyväskylä
1 Jahr und 5 Monate, Aug. 2012 - Dez. 2013
Fitnesstrainerin
University of Jyväskylä
Gruppenfitnesstrainerin
2 Jahre und 5 Monate, Sep. 2006 - Jan. 2009
Sales Representative
Holiday Club Resorts Oy
Verkauf von Time Share Aktien
Ausbildung von Kristiina Roihu
4 Jahre und 9 Monate, Sep. 2009 - Mai 2014
Humanities
University of Jyväskylä
German, English, Pedagogics
Sprachen
Englisch
Muttersprache
Deutsch
Muttersprache
Finnisch
Muttersprache
Schwedisch
Grundlagen