Kurt Ackermann

- IT separation projects (Abbott AG into AbbVie AG) - Project lead for new customer invoicing application - IT responsible for pharmaceutical CRM solution FileMaker - Member of Cegedim MI Max implementation team (CRM solution) - Impl. of workflow mgt tool Zinc MAPS - Impl. of e-days absence mgt solution - IT applications testing (SAP, Purchasing Application and in-house developed ERP System) - Applications and vendors evaluation and contract negotiations - Evaluation & impl. of voting system Power

Responsibility for German speaking, global RPG and partially ESM&R Support - Customer relationship management of Central and Eastern Europe customer base - Leading 21 people direct or as part of a virtual team in Switzerland, France, UK, Belgium, Denmark, Sweden and the Philippines

Responsible for support services delivery against KPI's and SLA agreements - business development - maintenance contracts sales support - managing a team of 12 direct reports, plus 4 indirect support people spread over the countries: Austria, Czech Republic, Germany, Poland and Switzerland - centralized the Support organization to Switzerland

Build up an offshore center with 75 Support & Maintenance professionals in Mumbai / India serving customers around the globe - planned and ensured the implementation of all necessary product knowledge transfers and training activities - coordinated the global rollout plan and monitored all key operational performance metrics - planned, directed and assisted all onshore support individuals seconded to the offshore team and help actively resolve Offshore-related issues - took over from the development departm

Introduced Support agreements, service levels and structured support services within the CE customer base of 250+ mid to large size ERP customers - transform the support cost center into a profit organization delivering a healthy margin within 12 months - introduced and ran sales campaigns for maintenance services - customer support contracts pricing and sales negotiations - responsible for overall Support operation in Austria, Germany, Czech Republic, Poland, Switzerland and the partner in Hungary

Managed a department of 6-8 full-time professional Support Consultants, as well as additional short-term specialists as required - performed various management tasks, problem resolution, budget & forecast responsibility, administration, staff performance and salary reviews, resource planning and reporting - managed and monitored the logging, processing and closures of software/hardware errors and problems, specifically ERP Movex requests from customers and Intentia staff - provided education & presentation

Managed the cost center reporting, controlling and fixed assets - set-up and maintained the Management Information System (MIS) for the company - responsibility for accounting software “Steeb / SAP” and the education/training for end users - collaboration in different projects such as customers order and vending machines data management, etc - responsible for all VAT matters

Processing of all HR administration duties in a company with 450 employees including wages payment process, reporting, recruitments/dismissals, social insurance matters - administration of accident and illness files for staff and settlement with the insurance companies, etc - manager of the superannuation fund - participation in the reorganization and integration project of the staff into the parent company

Enterprise Organization & Management, Financials & Accounting, Marketing, Economics, Human Resources, (Phsychology)