Leah Kraft

Owner representative: defining standard operating procedures, controlling service quality, planning and managing events, supervising and organizing work shifts, training new staff, tracking inventory, forecasting supply needs

Market research, competitor analysis and benchmarking, creation of decision papers for the supervisory board including P&Ls based on USALI, creation of EoIs and LoIs, organisation of the participation and representation of Steigenberger at the International Hotel and Investment Forum (IHIF) and ExpoReal, review of external project offers

Evaluation and wrap-up of several studies from the International University of Applied Sciences Bad Honnef-Bonn about the tourism industry of Bonn/ Rhine-Sieg

Consulting of a local business: Identification of internal problem areas, identification of possible solutions for business optimization, creation of a business report

Internship in the Quality Management Department; Assistant to the Quality Manager, creation of a quality management tool, examination of the quality of work in several departments, drafting and administration of standard operating procedures (SOP), administration of guest preferences

Internship in the Incentive & Business department; Client negotiations, organization and coordination of group stays; assistance in the hotel Boutique and the entertainment department

Preparing and serving of several food and beverages, assisting during wedding celebrations

Planning, organizing and coordinating the backstage area including the exclusive catering and the stageing

Preparing and serving of sandwiches, assisting during the weekly inventory

Cleaning of the rooms, the public kitchen as well as the public lounge area