Leoš Jirkovský

Expanding technical capabilities by studying HTML, CSS, JS, Python, AI applications, and web technologies through online platforms and practical projects Completed a customer experience diploma remotely, enhancing knowledge in client journey mapping, CRM tools, and service excellence best practices Conducted self-driven market and networking research in Latin America, identifying local business opportunities and building international relationships across 4 countries Achieved A2 level in Portuguese language

Executed high-level protective operations both independently and as part of a team, ensuring safety compliance and operational discipline Provided administrative and HR support to leadership of a national-level unit, managing schedules, documentation, and confidential personnel files Maintained strict confidentiality while managing and archiving sensitive documentation for law enforcement operations

Created weekly sales reports and conducted basic market analysis using Excel, identifying sales trends and competitor pricing strategies resulting in clearer pricing strategies and identifying 10% margin gaps. Performed competitor and market research to support product positioning and sales strategy adjustments Supported daily sales operations, including order processing, document handling, and internal coordination with logistics and customer service teams