Lilli Kraft

- Managing reservations - Providing & updating Information for all Restaurants, promotions, special offers & Restaurant policies - Creating & maintaining Reservation records, processing deposits and payments - Optimizing seating arrangements for all Service periods - Preparing forms of proposals, confirmations, menu changes, festive menus and floor plans - Organising of functions/events - Communicating all Reservation Information & Cancellations - Preparing run sheets for every Service

- Dealing with guests on day to day basis, handling Special requests, queries and complaints - Supervising & Training of associates throughout the Hotel and Restaurant - Working alongside the Hotel Manager and filling in her role on her days off - Keeping track of & ordering beverage stock, ensuring stock rotation - Maitre d' during busy lunch & dinner services - Ensuring the smooth running of the Restaurant, Bar and Hotel - Organising of functions/events - Promoting Guest Satisfaction

- Handling special requests, queries & complaints - Acting as a duty manager for the whole Hotel on rotating basis - Recruiting Front Office staff, including AYS, guest relations, concierge & night audit - Supervising & training, Staff performance reviews - Schedule management - Revenue Management - Managing Guest Services before, during & after stay - Covering holidays of night auditor & manager *Successfully covering role of the FOM during 3 months transition between Managers until Feb 2012

International Hospitality Management, Finance, HR, F&B and RD Management, Controlling, Operations & Strategic Management

Erziehung und Soziales Teil der Ausbildung war ein Jahrespraktikum im Krankenhaus welches auf der neurologischen Station ausgeführt wurde