Luciano Reinbold

IRS Territory Manager at Nova Friburgo, managing such services as tax collection, taxpayer customer service, government and justice relations. Forensic accounting and fraud examination, development of compliance programs; security, ethics and disciplinary training staff from several units.

Internal Affairs disciplinary and forensic investigator of administrative improbity, violations of regulations, abuse of authority, money laundering, incompatible wealth. Techniques used: interviews, proof gathering, circularization, documentary and financial analysis. Tax compensation manager, responsible for a team of analysts that compensate federal taxes in Rio de Janeiro region, having increased collections and reduced the processing time of administrative processes.

Internal Affairs disciplinary and forensic investigator of administrative improbity, violations of regulations, abuse of authority, money laundering, incompatible wealth. Techniques used: interviews, proof gathering, circularization, documentary and financial analysis.

IT substitute manager, responsible for local area network of one main office and 3 stations; project manager and contract supervisor of electrical and logic networks upgrade; investigator for local incidents.

- Internal and external fraud investigations - Business analysis and OSS/BSS specification: CRM (Siebel), Provisioning (Initiator), Billing (Arbor), Mediation (BMP), Prepaid and the telecom network - Specified and implemented Revenue Assurance systems of platform integrity and revenue flow analysis for the fixed and the mobile companies (RAID - nominated to the Billing Awards 2004, WeDo) - Reports and analysis of technical revenue assurance: use of SQL, Business Intelligence Tools and dashboards

Methods, Support, Processes and New Services - Process design and integration for NOC, Customer Services and Technical Support Group throughout cross functional teams; - Deployment of new services, including HR, provisioning tools, operation and maintenance, and definition of requirements for the workflow system; - Services deployed: Digital Trunk (voice E1), ISP, ADSL, Dedicated IP, Dial UP and Co-location; - Network Operations Project Manager and Change Management Coordinator.

Technical specification and Project Management of CCTV, radio and fiber transmission systems in the Engineering group; division’s IT specialyst.

Support to the project of new ATM and POS products, troubleshooting in the production line and Total Quality Program representative.