Lukas Hebeisen

Managing and developing the the Swisscom B2B cloud business starting with housing services, datacenter outsourcing, Swisscom own clouds based Switzerland all the way to the public cloud providers such as AWS and Azure. Our solutions cover the connectivity layer, the infrastructure layer and also the application layer, where are offering tailor-made E2E solutions based on standardised products and services in a seamless hybrid-ICT delivery model.

Delivering IT Services in the area of application operations, application management, DevOps and IT System operations with a strong focus on financial services and for the Swisscom B2B organization. Establishing a delivery model with services delivered out of Switzerland, near-shore and off-shore with a partner ecosystem in combined mode in order to achieve the best value for our customers.

There is focus on consolidation and standardization on technology, tools and processes of the different organizations globally as well as exploring new technologies such as robotics process automation as well as artificial intelligence and their added value to the core business and to drive innovation. The new technologies are positioned at SPS through direct global pre-sales contact on senior management level and integrating them into the standard offering of SPS.

Responsible for the technology management and IT infrastructure for the data input and business process solutions within Swiss Post Solutions. In order to manage these tasks I’m leading different global teams. There is focus on consolidation and standardization on technology, tools and processes of the different organizations as well as exploring new technologies such as robotics process automation as well as artificial intelligence and their added value to the core business and to drive innovation.

Leading different international development teams and quality assurance teams within the global services organization of Swiss Post Solutions in order to implement customer solutions in the area of CRM, Loyalty and Billing. The quality assurance teams are focused on test automation as well as on quality improvments. The solutions are then delivered to the customers as a managed service.

Leading different international development teams within the global services organization of Swiss Post Solutions.

Leading the whole business unit with four different products. The business unit handles the overall business from the pre-sales support over the product definition and development as well as the project implementation and operational support on a worldwide base.