Madalin Gavrila

Ensuring user stories are “ready” for development to start work. Ensuring each story has the correct acceptance criteria. Gathering, managing, and prioritising the product backlog. Ensuring close collaboration with the development team. Working closely with AMS and quality assurance to ensure the right customer problem is solved. Prioritising defect or bug resolution. Conducting customer interviews in order to define expectancy.

Ensuring user stories are “ready” for development to start work. Ensuring each story has the correct acceptance criteria. Gathering, managing, and prioritizing the product backlog. Ensuring close collaboration with the development team. Working closely with AMS and quality assurance to ensure the right customer problem is solved. Prioritizing defect or bug resolution. Conducting customer interviews in order to define expectance.

- Creation of Agile Processes and guidelines for incident, problem and change management with DevOps Implementation in mind. -SPOC for customer operations Team within provider organization. -Bridge and communication facilitator between DEV-OPS-TEST and requirements teams.

Leader of a second Level Application Management Support Team working for one of the top players in the automotive industry. We work very closely with the Developer and Testing Team. We are working with the AGILE\Scrum methodology of Project management. I currently have my tasks divided 50-50 between management and technical support. JAVA based project using IBM DB2. I am also involved in a Team Leader development course that spans over 1 year.

In this position I am responsible with ensuring that the day to day activities of the engineers can happen without any issues. I am responsible for all IT related problems that the engineers may encounter both hardware and software related. I am in charge of hardware and software maintenance, troubleshooting issues ranging from login issues to servers crashing. I also have administrative tasks, such as keeping an inventory, arhiving project data

I am an support engineer , responsible for offering a high quality customer experience from cases concerning technical issues to implementation and advisory cases. I support the Dynamics CRM 2013 online product. Everything from how - to , to technical issues. Remote Desktop troubleshooting Log analyzing Office 365 integration Working with WM's

I am part of the IVR Team , maintaining, implementing and developing Interactive voice systems. I give technical support in bidding stages for potential customers. Direct contact with the customers in order to understand the request, consulting, implementing which includes meetings and frequent travelling on site to the customer. I have taken part in a large scale transition from the old Nortel IVR system to the new solution called ECT.