Madusanka Nuwan
Angestellt, IT Engineer, Silverstar Electronics LLC
Bur Dubai, Vereinigte Arabische Emirate
Über mich
Dedicated IT Support Engineer with over 10 years of experience in network design, escalation support, network administration, and systems administration. Possesses a deep understanding of IT infrastructure and a strong ability to troubleshoot complex issues. Expertise in managing network operations and maintaining enterprise-wide area networks, focusing on optimizing performance, security, and availability using industry best practices. Extensive knowledge of network architecture, protocols, and technologies. Implemented and maintained multi-platform environments to ensure high availability and optimal performance. Result-oriented, good communicator, and selfmotivated. I am confident in my ability to contribute to the success of any organization in the IT domain as an L3 IT Support Engineer delivering reliable and innovative solutions to enhance operational efficiency and user experience
Werdegang
Berufserfahrung von Madusanka Nuwan
Bis heute 2 Jahre und 4 Monate, seit Feb. 2022
IT Engineer
Silverstar Electronics LLC
Network Administration & Troubleshooting (Cabling, Network Traffic Monitoring, etc) • Level 3 Customer Support • Installation, configuration, and maintenance of network components like Switches, Routers, and Wireless Access Points (Aruba, Unifi, Rujee) • Microsoft O365 & G suite Supporting • IP PBX Installation and Configuration • Installations and provide support for HP ProLiant (ILO), Dell (Idract) & Lenovo (Xclarity) Servers • Microsoft Hyper-V & VMware ESXI , VCenter installation, Configuration,
6 Jahre und 1 Monat, Jan. 2016 - Jan. 2022
Digital Support Engineer
Hela Clothing (Pvt) Ltd
Installed, configured, Windows Server 2012, 2016, and 2019, ( Active Directory, DNS, Group Policy, WSUS) • Managed and maintained the virtualization infrastructure in Hyper-V, optimizing performance and ensuring system availability • Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users Administered the LAN for over 500 users, ensuring network stability and performance. •Conducted penetration testing
4 Jahre und 5 Monate, Sep. 2011 - Jan. 2016
Systems Administrator
UTE - Caterpillar inc
Managed Windows 7, 8,10, technical support and troubleshooting for the operating system and Microsoft Outlook issues • Conducted troubleshooting for PCs, laptops, and printers, diagnosing and resolving technical issues promptly. • Implemented and maintained security measures to protect the company's computer systems and networks (server &Network hardening) • Installed, configured, and provided support for Caterpillar software (SIS & ET Program), contributing to efficient operations in specialized areas
2 Jahre und 3 Monate, Juli 2009 - Sep. 2011
Technical Support Assistant
Silvermill Group of Companies
·Conduct software and hardware troubleshooting to identify and resolve technical issues ·Develop and maintain technical documentation for internal use and customer support ·Novell NetWare ·Managed the PABX system (Pioneer) for seamless internal communication within the organization. ·Provided support for ERP system users, addressing their queries, troubleshooting ·Repairing IT hardware such as Laptops,PCs, Printers and ups to reduce the cost and downtime
Ausbildung von Madusanka Nuwan
9 Monate, Jan. 2023 - Sep. 2023
Azure Administrator AZ 104 & AZ 900
Microsoft
Mictosoft Azure
9 Monate, Jan. 2023 - Sep. 2023
Certified Ethical Hacke v11
eccounsil
cyber security
1 Jahr und 9 Monate, Jan. 2018 - Sep. 2019
Sécurité du système d'information
University of East Asia
Cyber security
Sprachen
Englisch
Fließend
sinhala
Muttersprache