Mahmoud Ali

writes the final thesis.

Bis 2023, Research Assistant, TH Köln

Köln, Deutschland

Fähigkeiten und Kenntnisse

Customer Relationship Management
Quality Control
Six Sigma
Salesforce
Customer Service
Sales
Customer Support
Product Sales
Project Sales
Sales Processes
Arabic Language
Englischkenntnisse
Agrarwirtschaft
Agraringenieur
Fertilizers
Inside Sales
Verkauf
KPI
Kundenorientierung
ERP
Agriculture
Python
Sustainability
Project Management
MS Office
Customer Relations
CRM Systems

Werdegang

Berufserfahrung von Mahmoud Ali

  • 4 Monate, Jan. 2023 - Apr. 2023

    Research Assistant

    TH Köln

    Data to decision (D2D) project. - Conduct Desk research on knowledge transfer (KT) and Knowledge Management (KM). - Review relevant KT case studies. - Support in designing and developing learners-based and market-oriented Knowledge Transfer framework from practitioners to academia and graduate students. - Support preparing qualitative data collection and conducting the analysis. - Contribute to drafting potential relevant scientific documents

  • 2 Monate, Dez. 2022 - Jan. 2023

    Intern

    ICARDA

    - Support in installing and configuring moisture content system. - Support in drafting a Sustainable Land Management (SLM) Technologies policy brief to present the impacts of SLM on and off-site with facts, figures, key messages, and the implications for practice, policy, and research. - Conduct Surveys with local communities in project Areas using pre-prepared questionnaires.

  • 8 Monate, Feb. 2021 - Sep. 2021

    Teamlead

    Majorel

    - Support hiring, scheduling, attendance, and general administration of team members (including monitoring time and attendance) - Support training, coaching, and guiding team members to strengthen quality and efficiency metrics - Ensuring that team members adhere to clients’ specifications in the course of production to guarantee customer satisfaction. - Assign tasks to team members prioritizing the tasks. - Mentor team members' performance and conduct training regularly or when needed.

  • 7 Monate, Juli 2020 - Jan. 2021

    Customer Service Representative

    Majorel

    - Handling existing and potential customers' concerns within DACH. - Helping and guiding new partners through the boarding phase-out. - Implementing the procedures in three modules (Phone, Chat, IAS) up to company standards. - Adapting Quality parameters and attributes to achieve KPIs. - Reporting to DM all needed info and Documents, then discuss and suggest.

  • 6 Monate, Okt. 2019 - März 2020

    Kundenbetreuer

    Vodafone GmbH
  • 5 Jahre und 11 Monate, Jan. 2013 - Nov. 2018

    SALES MANAGER and Co-founder

    EG ACTIVE TRADE. Sharika, Egypt

    - Started up and initiated project management. - Located the potential market. - Implemented sales strategies. - Trained and Managed the sales team. - Led the sales operations. - Surveyed Procurement and management of raw materials (Maize, Oils, Garlic powder, Soybeans) and supplies. - Located international manufacturers and Identify opportunities. - Improved operational efficiencies and reduced costs. - Forecast production and supply needs, in coordination with the Sales Operations manager.

  • 3 Jahre und 7 Monate, Nov. 2007 - Mai 2011

    Key Account Manager

    Alahram for mining and bio fertlisers Co.

    - Prepare training and tools for new products. - Conduct training and asset the participant - Open new markets in MENA. - Solving customers' problems in implementing and adapting company products. - Communicating among stakeholders. - Designing and updating tools to evaluate company products and market share. - Participate in several Exhibitions such as Agritex in Syria, Tomoor in Saudi, Agrina in Egypt

Ausbildung von Mahmoud Ali

  • Bis heute 2 Jahre und 9 Monate, seit Sep. 2021

    Integrated Water Resources Management

    Technische Hochschule Köln

  • 3 Jahre und 10 Monate, Sep. 2003 - Juni 2007

    Agricultural Science

    University of Zagazig

Sprachen

  • Englisch

    Fließend

  • Arabisch

    Muttersprache

  • Deutsch

    Gut

Interessen

Lean
Learning
E-Learning
Travel

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