Małgorzata Mielnik

Subcontractor via Core Services Sp. z o.o. Managing IT projects (software development) - scope, time, budget, resources allocation, quality and risks of the IT project, Cooperate closely with project stakeholders (IT - developers, architects, IT Analyst, testers, test coordinators - and business representatives) in order to deliver high quality solution within time and budget, Weekly status reporting to the higher management.

Global Delivery Business Management Team Responsibilities: Managing IT transition projects Management of scope, time, quality, budget and risks of the IT project Collaborate with all the stakeholders to maximize the value delivered to the customer according to business need Highlight areas for improvement in current processes, and implement improvements Co-operating with CIO organization Additional Role : Project Management Leader

Transition Team • effective and compliant onboarding of new services to Delivery Centre • performing transitions in agreed timelines and project cost • establishing and ensuring that appropriate Transition Management processes are followed (such as : reporting, risk management, quality, escalating, communications etc.)

• Contact Point for supported customers and other teams • Monitoring and assigning incoming workload • Checking quality of incoming work

• post-sale service of the bank products

• telephone service for individual clients, • current telephone advising within the offered services, • building and maintaining positive relations with clients via telephone.