Dipl.-Ing. Marc Fenner

Streamline, simplify, and govern processes related to reporting, enterprise portal, and collaboration within SAP’s product development organization. Act as a change agent by developing and executing communication strategies. Work as a liaison among key stakeholders in order to identify, analyze, communicate and validate requirements for changes to business processes and information systems. Manage and establish governance guidelines. Define best practices. Organize and conduct end-user training.

Acted as a central point of contact for all business related portal and collaboration topics within SAP’s Applications (Business Suite) development unit. Actively engaged in driving new collaborative initiatives such as Podcasting, Wikis, Forums. Align stakeholders within the product development group aiming to provide highly effective KPI reporting and tracking functionality. Coordinated change management. Defined governance guidelines for portal based collaboration for 2300 internal users.

Worked in global cross functional teams to ensure a successful and scalable introduction of new strategic products. Act as liaison between customers, field and marketing team and align stakeholders. Drove creation and completion of over 350 success stories outlining the success of customers leveraging a Service Oriented Architecture & SAP NetWeaver. Designed internal application that streamlined management of customer references. Led internal training sessions.

Presented custom web development solutions to managers and executives of partners and clients globally. Examined clients’ business processes and provided customized product and service solutions. Executed promotional and marketing strategies. Generated new leads through networking events, mass mailings, telemarketing campaigns. Sold consulting services to Bay Area software companies and managed and maintained relationships.

Established business alliances with Oracle vendors and partners. Recruited Value-Added Resellers and consulting partners (ERP and CRM industry) and increased revenue. Analyzed customers’ needs and provided custom solutions on how to leverage Promatis’ solution in conjunction with Oracle Applications. Completed alliance partner contracts and provided ongoing support for partners. Led product demonstrations. Sold process modeling, business intelligence, portal, and knowledge management solutions.

Analyzed work processes in L’Oreal’s order fulfillment departments with the goal of creating highly standardized processes. Consulted with management about work flow procedures, problems, and individual circumstances influencing the order fulfillment process.

Marketing and Operations Management

Marketing, e-business, operations management, mathematics, accounting, finance, and supply chain management