Marcello Serra

Account Manager, Italian Market, for the leading Freight-Exchange platform in Europe. I take care of onboarding, first compliance check, individual consultancies for the customers and the whole sales SaaS process

Responsible for the traffic North Italy to Spain. Tasks: - Transport management and freight brokerage. FTL and LTL, road transport. - Haulier management, including acquisition. - Sales prospecting and account management. - Pricing and tender management.

Italian market (B2C) and B2B customers. Supervisor of CS agents, including training Editor for both internal and external CS material Collaboration during the recruiting process, including language assessment Manual bank researches and technical troubleshooting Collaboration with Compliance and Risk Management departments, including investigations, KYC screening and AML/Fraud investigation Contact for the Acc. Managers when coming to CS related issues for cardholders

Internship at the Italian Agency of Revenue, Sardinian division. Tax control office. Basics of financial investigations. Providing a concrete help in tackling tax avoidance in North Sardinia. Statistical research based on tax declaration data. Intelligence work for the Tax control officers. Satisfied by the outcome and the skills acquired during this statistical research, I decided to build my bachelor thesis on the outcome of the research, using various statistical and cartographic tools.

Double degree program, 1st student of the partnership. Specialized in IPR, strategic management, entrepreneurship and innovation management and supply chain (cold chain)

Best practices on how to successfully manage a business in emerging markets, intercultural communication and negotiation, political economy, statistical research, IPR, Ethics and CSR, Project Management

International business, intercultural negotiation and cross cultural communication

International business and statistics