Marcos Nähr

I have the privilege of working with a team of passionate UX designers in our R&D labs in Austria, Spain, Poland, and US. We're designing the core components of Dynatrace, providing an ecosystem for developing apps through platform UX patterns and design language system, and supporting seamless user flows across all of our apps. We focus on extensibility and generalized concepts to enable other teams to implement their custom needs independently and help the company in its current hypergrowth.

Managed Dell's global Design Ops and Design Language System (teams in the US and Brazil), providing design support for Dell's Digital Design organization. Building a common & consistent design language for the enterprise, and ensuring people of all abilities can use our products and services in terms of accessibility. • Reported to the VP of Digital Design. Leading a team of Product Designers, Product Managers, and Software Engineers.

Member of the Design Analytics Leadership team leading the Dev Operations structure responsible for A/B test development to improve UX, UI, and KPIs. • Reporting to the Design Analytics Director to improve development operations procedures and processes to ensure efficient workflow and best practices. • Create, analyze and modify existing DevOps processes and procedures. • Provide leadership and mentorship to direct as well as matrixed team members • Recruit, supervise, develop, and coach staff.

Increase performance and generate business strategy partnerships by influencing functional teams regarding IT and business segments. Deliver effective technical and process guidance to project and operational teams, web designers, and HR with an aim to enhance process efficiency. Communicate with local leadership councils with an aim to drive acceleration of Omni-channel and customer satisfaction initiatives. Increased customer satisfaction rate by 72% (the highest metrics worldwide at Dell).

Implemented best practices and defined local strategy, which resulted in increasing the size of the Brazil online organization by more than 10 times in three years. Fostered a congenial relationship with global online content members for business expansion. Ensured seamless operations by directing and motivating a high-performing team of 40+ professionals, researching market trends, capitalizing on the latest trends, and enforcing leading-edge technologies.

Streamlined all aspects of projects including planning strategy, implementing projects, documenting requirements, communicating status updates, and meeting all deadlines. Steered and supported teams, as well as managed various phases such as translation, development, and designs to seamlessly execute projects. Optimized the conversion rate for all emerging markets countries by efficiently utilizing store security pages.

Identified and resolved site issues and pain points while ensuring consistency in user experience by applying highly-effective UX design methodologies, developing innovative concepts editorial programs, and providing user-centric solutions. Achieved an engaging UX globally, enhanced visual identity and functionality of company website by interpreting/compiling user needs into product and marketing strategies.