Mario Gratz

Mario holds a degree in engineering and has worked as IT consultant for several major German companies during his professional career of 20+ years as a developer / IT consultant at the interface between business and IT. In recent years his focus has been on cloud architecture (AWS - GCP - Azure) and the management of decentralized, agile cloud software development teams. The experience in his specialty extends over his entire professional career (21 years) and lies in the area of customer service, customer support and customer experience. Mario accompanied the Europe-wide rollout of Zendesk in 12 languages at Nintendo Europe and trained all Nintendo employees in Zendesk. In 2018 Mario founded a digital IT consultancy with a focus on IT strategy, cloud consulting and customer service / customer experience / customer Supports. In 2020, Mario started working at FTI Engineering Network GmbH as an AWS Cloud Architect and he now works as a Cloud Product Manager.