Mark Hermann
Angestellt, Senior Systems Engineer, netyard AG | 361° IT. MADE IN DÜSSELDORF. | FÜR INTELLIGENTE RÄUME.
Engelskirchen, Deutschland
Werdegang
Berufserfahrung von Mark Hermann
Bis heute 8 Jahre und 1 Monat, seit Mai 2016
Senior Systems Engineer
netyard AG | 361° IT. MADE IN DÜSSELDORF. | FÜR INTELLIGENTE RÄUME.9 Monate, Jan. 2015 - Sep. 2015
Network Support Engineer
PK Consulting Group
- IT end user & customer support (Level 1, 2, 3) - Installation of new networks at customer sites - Software update management
7 Monate, Feb. 2015 - Aug. 2015
Help Desk Officer
Thiess Pty Ltd
- Providing IT end user support, answering inbound phone calls on the Service Desk - Using the company ITSM tool to log issues and requests and manage them accordingly - Supporting Thiess users both locally and remotely - Assisting with the support of major incidents
4 Jahre und 4 Monate, Juni 2009 - Sep. 2013
IT Specialist for System Integration
Kliniken Wied
- Administration of the entire company network incl. frequent travels to a sub branch - Remote Desktop and Site-to-Site networking over IPSec-VPN - Network (LAN/WAN) and infrastructure planning, maintenance and upgrades incl. subnetting, cable & rack space management as well as UPS capacity planning, installation and maintenance - Software update management - Backup and disaster recovery - Repairing of defective hardware - Printer & mobile phone support - Support for employees (Level 1, 2 & 3)
Ausbildung von Mark Hermann
1 Jahr und 11 Monate, Aug. 2007 - Juni 2009
Apprenticeship
Kliniken Wied
3 Jahre und 10 Monate, Aug. 2003 - Mai 2007
Apprenticeship
Berufskolleg Oberberg
Sprachen
Englisch
Fließend
Deutsch
Muttersprache