Markus Frisch

Managed IT part of Vodafone’s Sarbanes-Oxley (SOX) Programme: - Designed formal approach, methodology and supporting tools - Managed global rollout to 25 Vodafone Group Companies - Co-ordinated SOX related activities for all major outsourcing activities, acquisitions and change programmes - Managed continuous optimisation of approach and facilitated best practice sharing - Tested controls and coordinated external SOX / Statutory audit for Vodafone Group data centres and global SAP system

Introduced Data Loss Prevention (DLP) technology at Vodafone: - Developed and implemented a DLP strategy, selected a DLP technology as standard for Vodafone and negotiated a global framework agreement for the chosen product with the supplier - Designed, implemented and operated a central DLP platform to establish a shared managed security service and rolled it out to Vodafone Group Companies in 6 countries

Managed business process reengineering projects end-2-end: - Global product lifecycle management process - Global handset development and customisation process As part of the programme management team, responsible for the “Vodafone live!” service development and roll out to 12 countries: - Designed project organisation with roles & responsibilities, governance model, escalation procedures - Managed key documents, reporting and tracked progress - Prepared key decisions for senior management

Reengineered technical, financial and sales processes Developed and implemented core processes for new services Established a European process development team to design and implement international procedures and standards Managed a team of 10 employees

Responsible for delivering customer projects (about 300 orders / projects per year with total budget of 5 Million Euros) Managed a department with 45 employees

Developed and implemented business processes Developed and implemented standardised project management methodology for the delivery of complex customer projects Supported introduction and maintenance of process support tools Defined and negotiated maintenance and service contracts including service level agreements with suppliers Managed a team of 10 employees

Analysed security threats for all network elements, IT systems and management systems within the mobile, fixed and data communications network to identify gaps and weaknesses Developed, implemented and maintained the company’s first IT security concept to address security threats and to comply with data privacy and other legal requirements

Delivered lectures and conducted research in the areas of system security and cryptography