Dr. Martin Moser

"Altersvorsorge in Österreich - Finanzwissen österreichischer Privatpersonen als Grundlage geeigneter Anlage- und Vorsorgestrategien in aktuellen Zeiten niedriger Zinsen" ISBN 978-3-68952-009-0

• Food (BRCGS, IFS, ISO 22000) • Primary Packaging Materials (ISO 15378) • Quality Systems (ISO 9001)

"Impacts of Customer Relationship Management on Development of Corporations" ISBN 978-3-658-35834-1

• Personnel management (23 employees) • Organization and follow-up of audits (~ 30/year) • Development of the integrated management system • Supporting the QM-system • Budget responsibility for the QM department • Implementation and enforcement of targets • Development and coordination of quality measures • Control of measures for error prevention • Coordination of all internal training courses • Preparation of Quality Management Reviews

• Development of the divisional Q-system (10 plants) • Initiation and control of CAPAs with local QM • Driving synergies and standardization in the division • Key role as and close contact with Group QM • Function as “Quality Key Account Manager” • Staff position to support top management • Supervision of the harmonization of processes • Monitoring trend of quality KPIs against targets • Support during customer and other external audits • Support of plants in case of severe complaints

"Prerequisites, Design and Acceptance of Customer Relationship Management (CRM) Systems as Components of Corporate Knowledge Management" ISBN 978-3-631-87414-1

• Support in leading all operational activities (5 plants) • Discovering inefficiencies in business and production • Monitoring and driving Quality, CIP/OE, and HSSE • Bringing business methods in line with financial goals • Close cooperation with QM/OE/HSSE stakeholders • Supporting, driving and monitoring efficiency • Supporting the development of strategies • Supporting the development of investment projects • Analyzing business methods • Supporting M&A activities and processes

• Overall technical responsibility for two key accounts • Global project management for new developments • Supporting the definition of key account strategies • Exploration of customer needs and opportunities • Establishing relationships with technical contacts • Response to key technical and quality issues • Training and qualification of technical contacts • Identification and coordination of appropriate staff • Regular customer visits to address complaints • Providing product expertise to sales colleagues

• Deputy management responsibility (8 employees) • Technical customer support • Project management for development projects • Creation of material specifications • Implementation of customer specifications • Technical production releases • Determination of raw materials and processes • Production support for technical product problems • Business-enhancing problem solutions • Initiative for product and production optimizations

• Support with internal and external quality audits • Support of the QM-system • Complaint processing and error analyses • Ensuring product quality • Support of the department management

• Introduction of a QM-system according to ISO 9001 • Execution of internal audits • Analysis of internal quality problems • Implementation of process optimizations • Evaluation of supplier performance

• Participation in the design of processes • Involvement in problem analyses

• Competitive comparison of control systems • Data mining for product database

• Beförderung zum Gefreiten

• Kraftfahr-Bewährungsabzeichen in Bronze • Wehrdienstmedaille in Bronze

Master Thesis: "Retirement Provision in Austria - Financial Knowledge of Austrian Private Individuals as a Basis for Suitable Investment and Pension Strategies in Current Times of Low Interest Rates" The programme provides students with well-founded theoretical and practical knowledge in business administration with a special focus on banking and insurance as well as capital and financial markets.

Doctoral Thesis: "Impacts of Customer Relationship Management (CRM) on Development of Corporations" The Joint PhD programme in International Economic Relations and Management is a unique doctoral crossborder programme focusing on Central European countries and is comparable to the best doctoral cross-border programmes within the EU in terms of structure and organisation.

Master Thesis: "Qualitative Derivation of Sales-Influencing Design Features of CRM Systems in the Flexible Packaging Industry" The programme trains experts in the field of business development, managers in sales organizations, and consultants in the field of sales management. The teaching focus is on the business-to-business area.

Master Thesis: "Application of Statistical Process Control in the Production of Flexible Packaging Materials using the example of Constantia Patz Ges.m.b.H." Translating the voice of customers into the language of technology. The master's degree in Industrial Engineering optimally prepares for professional tasks at the interface of technology, business, and management.

The Study Abroad program allows students to live and study in a different country for one or two semesters. With over 40 countries to consider, students can choose from a wide range of programs and locations to meet their needs through TRU Bilateral Exchange and the International Student Exchange Program (ISEP).

Bachelor Thesis 1: "Preparation and Internal Analysis of a Company for the Introduction of a Quality Management System" Bachelor Thesis 2: "Development and Introduction of a Quality Management System for Sales, Production and Service of Pneumatic Tube Systems" The bachelor's degree in Industrial Engineering is the ideal combination of technology and business.

Diploma Thesis: "Data Acquisition of Thick-Film Sensors" External cooperation partner: ISAS / TU Wien In addition to specialist theory with hardware development, digital systems and computer systems, communication systems and networks or software development, secondary school also includes comprehensive specialist practice with workshops, laboratories, and general education.