Martin Theoboldt

- To lead the help desk and monitoring team in encouraging service excellence and continuous improvement. - Ensure a consistent, professional and efficient level of service is delivered to the customers. - Assume responsibility for adequate and efficient cover of the Internet Help Desk at all times, which will include drawing up and managing rosters. - Take ownership of operational, all day-to-day activities of the help desk and monitoring team.

• leading the help desk, encouraging service excellence and continuous improvement • Ensure a consistent, professional and efficient level of service is delivered to the customers • Take ownership of operational, all day-to-day activities of the help desk and monitoring team, ensuring continuous communication and ongoing training and development, including the coaching and mentoring of team members. • Direct reporting to client • Leading a migration and transition (centralization)

Messaging Systems Engineer to manage enterprise messaging environments. Responsible for handling user issues as well as maintaining complex infrastructure components based on Microsoft Exchange 2003 and Exchange 2007. Blackberry

Provide expert and creative solutions to user problems. Identifying and prioritizing global customer issues. Utilize all technical resources to solve customer problems. Delivering pro-active support to customers.

Promoting various bands and dj´s. Dealing with various Magazines. Designing flyers and posters. Cooperation with printing office, local media and advertising agency.

Sourcing and developing new clients. Maintain contacts with clients. Maintain contacts with press. Preparing and managing press campaigns Organization and coordination of trainings, events, exhibitions etc. Designing flyer's and posters.

Solving Various user IT issues. Dealing with, internet access issues, hardware setup, system installations, system care, educational end user trainings.