Mashhood Hassan
Angestellt, Technical Support Specialist, Yokoy
Über mich
Technical Support Engineer with 4+ years of experience in software support and services. • Good understanding of the SDLC – Agile, Scrum methodologies, ITIL, and ITSM process. • Experienced in the analysis and diagnosis of troubleshooting technical problems. • Familiar with API testing using Postman. • Expertise in logging and incident/service management using bug-tracking tools like JIRA, and Zendesk. • Proficient in monitoring applications and services with Grafana, Kibana, and Sentry. • Ability to perform well in a fast-paced environment & and manage multiple tasks effectively.
Werdegang
Berufserfahrung von Mashhood Hassan
1 Jahr und 10 Monate, Dez. 2021 - Sep. 2023
Technical Support Engineer
Hypatos GmbH
Engaged in a dynamic role focused on overseeing and analyzing a diverse range of tools and applications, contributing to seamless customer support and cross-functional team collaboration. Responsible for user and access management, proficiently creating indices, conducting comprehensive API testing, ensuring schema normalizations, and validating derivation rules. Actively participated in incident resolution, closely collaborating with DevOps, Machine Learning, and Engineering units to address challenges.
11 Monate, Jan. 2021 - Nov. 2021
Application Support Specialist
Constellation1