Matt Kadas

• Work with Cisco Account Managers, Partners, and my European counterparts to consult, install and configure Bucher + Suter Contact Center integration technologies to cover the Americas and internationally. • Assist with pre-sales discovery and analysis • In-depth knowledge of Salesforce, SAP, MS Dynamics 365/USD, Oracle Service Cloud, Siebel, or ServiceNOW CRM’s in order to establish voice integration with Cisco Call Center technologies. • Heavy usage of web interfaces and API’s

• Deployed CTI-based callback solutions on Avaya, Cisco, Genesys, Nortel, and Aspect platforms using a mix of TDM, SIP, and VXML applications. • Coordinated and executed technical projects to drive on-time delivery and revenue recognition. • Perform in-depth log analysis and provide root cause analysis • Lead technical discovery discussions for deployment and integration planning.

• Perform first line technical support for installed client base and partners. • Maintain ownership of technical service requests and coordinate timely delivery of information and resolution to clients. • Participate in on-call rotation for 24x7x365 engineering desk.