Matthias Flecken

Based in Singapore - Support implementation and project initiatives as required in Asia - Effectively manage and maintain customer relationship and development with both regional stakeholders in Singapore and local stakeholders spread across Asia - Initiate and drive continuous process improvement - Manage and ensure compliance of key deliverables with committed service levels

Based in Singapore - Ensure that all aspects of Import Seafreight are managed efficiently and standards are met - Demonstrate the leadership competencies required to lead and motivate direct reports - Overall financial responsibility in relation to all import shipments - Observer all company quality requirements at all times - Liaise with customers directly as required

Based in Singapore - Setting up Cross-Border trucking between Malaysia and Singapore - Support Sales: Regular joint customer visits, Share up to date market information - Market and Product analysis - Identification and Maximisation of LCL opportunities - Creation of robust defences against competitor activities - Finding agreements between Carrier and company to fit both needs / requirements

Based in Hong Kong - Implementation and supervision of new operational and financial processes - Cross-department Process streamlining incl. implementation of new Software - Profitability analysis and Monitoring - Claim handling

Based in Hong Kong - Allocate manpower to achieve maximum productivity - Supervise Revenue and Expenses on File- / Trade basis - Identify service needs of local vendors and overseas clients - Coaching the Seafreight team towards customer service excellence - Data quality monitoring

Based in Duisburg - Organisation of pre-carriages - Direct contact / booking / rate purchase with different carriers - Rate quotation and billing to clients - Issue of export documents, i.e. Bill of Lading - Monitoring of shipments - Very customer focused support with visits

Based in Duisburg - Advising / booking international shipping schedules - Monitoring and pre-advising shipments - Collecting, preparing documents; i.e. customs documents - Organisation of inland trucking - Preparing excel-files for key customers

Based in Duisburg Apprenticeship as a freight forwarding agent within the following branches: - Trucking inbound - Fair Logistics - Contract logistics - Seafreight special (Im- and export) - Seafreight Import