Mehmet Cem YILMAZ

In charge of the busy operation of Front Office with 360 rooms at the absence of AFOM or FOM. Supervising the Front Desk staff along with the Bell team and Lounge team in order to have a smooth operation. Assisting the Front Office Manager in her managing and reporting duties. Performing a proactive role in enhancing the team's performance by conducting effective training. Creating solutions to the guest complaints and operation problems thanks to my practical operational skills.

I transferred to Park Hyatt Dubai after completing my third year in Grand Hyatt Istanbul to have an international working experience. It was a great challenge in a multinational workplace consisting of colleagues coming from more than 20 countries and different cultures, plus, a new responsbility in Hyatt Hotel's Loyalty Program, Hyatt Gold Passport as Gold Passport Specialist!

- Processing check-in; verifying guest identity, the form of payment, assigning a room, issuing room key, securing payment prior to issuing room key and obtaining accurate contact details for future references. - Creating new profiles or updating the current ones for each guest according to their preferences - Processing all payment methods, cash, credit card, paid-outs, currency exchange, and city ledger, properly at the time of check-out or during a guest’s stay.

I had an overall operations training in one of the boutique hotels of Sirkeci Group Hotels, called Neorion Hotel which is ranked number 1 in trip advisor among all the hotels of Istanbul. - understanding the importance of food and beverage operation within the group and specifically for Neorion Hotel. - learning all the basics of improving guests' satisfaction. - learning the basics of cost control in operations.

I worked in the Spa reception of Hilton Istanbul for a small period of time just to cover their summer season workload. In this experience I understood the basics of Spa operation, the importance and portion of Spa Revenue to the Hotel's overall revenue, another aspect of confidentiality in guests' information, recommendation and selling of treatments, division of treatment tasks fairly.

Tourism and Travel Services Management (majority of the classes were related with the financial and operational management of hotels and restaurants)

Focused on the front desk operation of a hotel.