Meinrad Hodel

- Advisory mandates for Service Management, ITIL and ISO / IEC 20,000 - Consulting General Data Protection Regulation (GDPR) - Responsible for leading a Service and Process Improvement program - Responsible for regularly reviewing the design of all ITSM processes - Responsible for driving decision making, service goals and strategies - Service performance reporting - Project management, consulting, coaching, training for ServiceNow tool implementation - Service Transition Manager

Holcim Group Support Ltd - Head of IT Service Management - Chair of Holcim IT Quality Workgroup - ISO / IEC 20'000 Certification: Responsible in the last instance for the success of certification - Ensure appropriate IT Service Management structures & operation within HGRS IT Service Center - Negotiating and agreeing SLAs and OLAs - Project Management

- Head of inter-divisional IT projects - Knowledge Management - Responsible for the Holcim Schweiz intranet, Web mail and for the technical IT reporting and controlling - Project Management

- Head of Application Support Team - System Engineering for CAD/CAM Systems - CADIM/EDB Support and Administration - Project Management

- Head of a mechanical engineering team - System Engineer for the graphic arts industry - Apprenticeship as a constructing engineer

Management Development