Melissa Fredrichsdorf

•Betreuung von Kunden innerhalb EMEA Länder und im Sektor B2B, Retail und Global Accounts •Zusammenarbeit mit HQ in Japan und der amerikanischen Niederlassung •Kontrolle von Musterlieferungen, Rechnungen und Gutschriften •Erstellung von Auswertungen auf Anfrage (Oracle oder Jira) •Anfertigung von Präsentationen, Prozessen und Reportings •Enge Zusammenarbeit mit Field Sales Engineers für die Erstellung des Forecasts, Budget Kalkulation und Analyse der Verkaufsdaten

Resignation by employee • Managed new implementation & current organization of CRM (Zoho) • Project managing with different departments in sales, software development & marketing • Direct Customer negotiation B-to-B & B-to-C • Acquiring new leads, opportunities, and clients for core business, API & Influencer Marketing • International Account Managing • Deal Calculations & Pricing to retain ROI • Organization and implementation of new shipping countries • Reporting, financial analyses, & forecast

• Created Multi-channel marketing campaigns with Marketo • Designed Landin Pages and E-Mail blasts • Analyzed A-B Testing and output of campaigns • Organized, implemented and evaluated different seminars, conferences, and trade shows to generate new leads • Generated Salesforce campaigns linked to Marketo • Created texts in English & German for social media posts, events, and Webinars. • Support for managing budget, reporting, analysis, & KPIs • Data maintenance • Procurement of promotional items

•Managing accounts and contacts within Sales Force as an Administrator •Generated Opportunities and Leads in Sales Force for Account Managers •Discovering new ways to use Sales Force efficiently and accurately as an advantage to the company •Assisted Company to generate a Schedule with the GSA •Shadowed multiple departments within IKA Works Inc. •Worked on multiple Marketing campaigns

Serve Customer in a fast-paced environment Responsible for approving all work areas at closing

Helping Customers create outfits for everyday life and business attire Promote upgraded and additional products, sell credit cards, and resolve customer problems

•Identified new customers for specific personal care market segment and followed up with old customers regarding sample requests •Planned and organized cosmetic exhibition in cooperation with regional sales manager & agencies and selection of promotional giveaways •Created order entry in SAP including customer data, delivery data, payment terms, logistic costs and customer invoicing •Analyzed corporate website design and created a new LANXESS Distribution homepage structure with business segment managers

Assisted customers with product search throughout the park Resolved problems with international customers

Surveyed randomly selected customers about product use and satisfaction