Memel Constant Roméo ADOU

Managing data regarding customer requests Salt optical fibre customer service representative Follow up on complaints by telephone and mail Invoice management for Salt optical fibre customers Management of the new contract and technical service requests by telephone/email

French and English market Experience and Trip Agent Resolution 2 In charge of mediation and dispute resolution between Airbnb customers (guests and hosts) regarding reservation issues (Cancellation - Payments - Refund - Maintenance of user accounts) Taking responsibility for given portfolio of client accounts Investigation of possible causes for discrepancies on accounts Making sure that errors are resolved accordingly Analysing items on client accounts

Back-office processing of member's requests for medical treatment Processing of applications for medical care coverage for employees of member companies Manage claims for reimbursement of healthcare costs from companies employees and manage claims for payment of benefits from healthcare professionals

Thesis:ESTUDO COMPARADO DE LITERATURAS INFANTIS E CONCEIÇÃO DE CONTEÚDO DIDÁCTICO DIGITAL

- Lusophone literature - Linguistics and Didactic

- Master: Portuguese Language- Literature of the Portuguese-speaking world​- Economics of the Portuguese-speaking world- Didactics and Linguistics

- Law of Journalism- Labour law- Business and Management- Economy - Statistics

- Civilization and Culture of the Lusophone World- Studies of the literary currents of the Portuguese-speaking world- Lusophone world politics and news- Business Communication- Constitutional Law - Administrative Law