Mey Tanar

• Led product strategy, design thinking workshops, & user insights aggregation for 2 key accounts across 3 product pillars to build email intent prediction, & process automation tools • Spearheaded the global launch of ‘Task Auto Distribution’ with a product team of 3 engineers and a designer • Rallied sprint planning with Scrum Team to scope, prioritize, and resolve existing tickets to maintain the roadmap, manage product testing cycles, unblock developer

• Developed and maintained a B2B SaaS automation product using AI predictive technologies and cloud computing that resulted in a 20% increase in conversion on monetization features • Created 50+ custom data visualization dashboards for 15+ countries, enabled growth in top-line metrics: 40% increase in monthly recurring revenue, 55% increase in daily active users • Defined data training strategy for AI models and 2-year roadmap for operational team

Assisted students in Human-Computer Interaction design and Virtual Reality environment development projects

• Led product experts to launch the 'Solve It Yourself' project, activated across 3 helpline channels, resulting in a 37% reduction in monthly technician visits and a 14% increase in spare part sales • Established a new training system for onboarding call center agents to scale operations strategy Spearheaded search engine dev. for repair solutions and ideated functional design of the product

Drove the execution of timely and robust feature release cycles for CRM tool with my engineering teams for customer service operations teams and leaders. • Built automated spare part suggestion system with QA Eng Manager, reduced appliance downtime by 22% and saved €10,000+ per month on inventory management • Drove data analytics platform (Qlik Sense) integration leading to a 30x increase in CRM tool data usage capacity and developed 70+ BI reports