Michael J. Capone
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Michael J. Capone
- Bis heute 14 Jahre, seit Mai 2011
Research Fellow
Universität Hamburg, Arbeitsbereich Marketing & Innovation
Taught CRM Planning at HSBA, University Hamburg, Palestine Polytechnic University, and Berzeit University, and New Product Management at ESC Rennes. Promoted 2012 from Teaching Fellow to Research Fellow and now conducting research in "Early Indicators of Customer Dissatisfaction".
- 2 Jahre und 3 Monate, Mai 2011 - Juli 2013
Geschäftsführer, Sales + Marketing
H+W CONSULT
Assist clients with the development of CRM strategies and selection of CRM systems, coordinate implementation of CRM systems and integration with legacy systems, provide user training. Corporate accomplishments: established joint venture development center in Ramallah staffed by 13 certified SFDC developers, grew sales 20% 2011 to 2012, established best-of-breed partner program, earned "MAGIC xpi Integration Partner of the Year 2012", positioned company for acquisition by NASDAQ firm.
- 5 Jahre und 10 Monate, Aug. 2005 - Mai 2011
Professor, Marketing & CRM
San Diego State University, University California San Diego
Taught the following undergraduate graduate level courses: Marketing Essentials, Customer Relationship Management, Strategic Marketing Planning, Marketing Management, Marketing Management, Nonprofit Marketing
- 7 Jahre, Mai 1998 - Apr. 2005
Program Manager, Customer Lifecycle Communications
Carlson Marketing Group
Designed, implemented and managed customer lifecycle communication programs for Ford (Ford, Lincoln, Mercury), GM (Cadillac, Saab, Saturn, Hummer) Harrahs, MGM, Sony, HP. My path from Xerox to CMG was an exciting adventure: AMI spun-off AI, AI technology was acquired by EDO and then transferred to Vario. Vario assets were acquired by CMG.
Ausbildung von Michael J. Capone
- 2009 - 2011
Customer Relationship Management
UCSD
- 1991 - 1993
Services Marketing
WP Carey, Arizona State University
- 1984 - 1988
Economics
Georg-August University
East European Economic History
Sprachen
Englisch
Muttersprache
Deutsch
Fließend
Spanisch
Gut
Russisch
Grundlagen
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