Michael Luu

- Define processes and workflows for customer success strategy - Aggregate data and create holistic portfolio overview using Metabase - Implementation and onboarding: Ensure smooth client onboarding and integration phase - Coordinate and develop merchant based marketing campaigns to increase loan origination per platform - Foster and maintain relationships with key accounts through constant support

- Leadership responsibility for up to 5 FTE - Career development & coaching of the team - Interview process for new candidates - Key Account Management: responsible for ICP and key accounts (portfolio performance around €7m/month)

- Responsible for ICP (Ideal Customer Profile) and Key Accounts - Implementation and onboarding of customers to Moss - Ongoing customer support and relationship building to increase usage of Moss credit cards and software tools - Increased portfolio performance from €1m/month to €4.6m/month within H1 2022

- HaaS Sales responsibility over 5 Viessmann sales offices ( Bremen, Herford, Mannheim, Ulm, Kempten) - Internal Contact Person for : maintenance contracts & technical questions - B2B Partner Management - B2C Sales Manager

- Contact prospective customers and consult them in regards of current Clean-Tech and Heating solutions in a dynamic B2C environment - Devise sales and marketing strategies aimed at fulfilling targeted goals - Develop and test strategies outside sales strategy concept for the Hamburg-territory

• Responsible for building and delivering against a sales strategy/account business plan for new Enterprise and Small-Medium Enterprise (SME) customer Accounts, in a defined geography location (All countries except Americas) • Responsible for closing and projecting renewal contracts of existing customers • Work in corporation with other Inside Sales Managers to develop global inside sales strategy

• Responsible for building and delivering against a sales strategy/account business plan for new Enterprise and Small-Medium Enterprise (SME) customer Accounts, in a defined geography location • Building effective relationships with customers • Gain a thorough understanding of the customers' business and the industry in which they compete • Develop and maintain trusted relationships with senior level decision makers, and other key buyers within the assigned account(s)

Participation in the ‘Material Validation and Traceability System’ (MVTS) project - Creation of an IT solution for tooling management process - Conducting root cause research and analysis for digital and physical count inaccuracies

Auslandssemester Pflichtkurse: Special Topics in China's Economy & Business, International Business Management, Economics, Chinese language and culture und Profiting from Business Cycles (freiwilliger Masterkurs)

International orientierter sowie englischsprachiger Studiengang mit verpflichtendem Auslandssemester und Auslandspraktikum; Spezialisierung in den Bereichen: Energy & Development, International Economics, Export Management, International Management, Strategic Management