Michael Malek
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Michael Malek
- Bis heute 5 Jahre, seit Mai 2020
Director Customs
DHL Express - DHL HUB Leipzig GmbH
- 2 Jahre und 11 Monate, Juli 2017 - Mai 2020
Director FSC Management
DHL Express - DHL HUB Leipzig GmbH
- 1 Jahr und 8 Monate, Nov. 2015 - Juni 2017
Director Global QCC Escalations & FSC Management
DHL Hub Leipzig GmbH, Flughafen Leipzig/Halle
- 4 Jahre und 5 Monate, Juni 2011 - Okt. 2015
Performance Improvement Manager, Europe
DHL Express - Express Network Management GmbH
Responsible for the performance improvement of service quality within Asia Pacific, Emerging Markets and the connection to Europe. Monitoring failures and assisting the Hubs, Gateways and Service Stations within those countries in implementing corrective action to avoid reoccurrence.
- 9 Monate, Sep. 2010 - Mai 2011
Regional Assistant Duty Manager, European Network Control Center
DHL Express - DHL HUB Leipzig GmbH
- 6 Monate, März 2010 - Aug. 2010
Senior Supervisor, Network Control Group
DHL Express - DHL HUB Leipzig GmbH
- 1 Jahr und 2 Monate, Jan. 2009 - Feb. 2010
Flight Watch Agent
DHL Express - DHL Hub Leipzig GmbH
- 3 Jahre und 1 Monat, Dez. 2005 - Dez. 2008
Front Office Supervisor
Leipzig Marriott Hotel, Leipzig, Germany
Responsible for daily shift procedures. Manager on Duty responsibilities. Training and motivating employees. Maintaining and controlling all hotel standards according to preset SOP, as well as providing the best Guest Service and Hospitality possible.
- 1 Jahr, Dez. 2005 - Nov. 2006
Front Desk & Night Audit Clerk
Leipzig Marriott Hotel, Leipzig, Germany
Front Desk shift responsibilities. Night Audit responsibilities, including Accounting, statistics and closing of shifts
- 8 Monate, Sep. 2004 - Apr. 2005
Home Theater Sales & Personal Shopper
Best Buy Inc. Cary, NC USA
High-End Home Theater sales, installation and technical support. Assist customers on a personal level to assure that the desired products are purchased with all required components and that customer will know how to use product when they are at home.
- 5 Monate, Juni 2003 - Okt. 2003
Guest Service & Guest Activity/Sports/Entertainment Coordinator
Sunrise Holiday Resort, Hurghada, Egypt
Fulfill Guest requests to assure a pleasant stay. Resolve Guest complaints. Organize daily poolside and beach activities for guests, as well as organize and lead evening entertainment and shows for hotel Guests.
- 4 Monate, Juni 2002 - Sep. 2002
Guest Service, Front Desk, Sales, Quality Controller, F&B
LTI Beach Resort Punta Cana, Dominican Republic
Quality Control, resolve Guest problems and concerns, deal with special requests, daily Front Office procedures, Check In airline crews and maintain arrival and departure schedules from Groups.
- 2 Monate, Nov. 2001 - Dez. 2001
Account Manager
Peek Ten Marketing, North Carolina, USA
New Account Management, Direct Marketing for Restaurants and Hotels
Ausbildung von Michael Malek
- 2 Jahre und 7 Monate, Dez. 2001 - Juni 2004
International Hotel and Tourism Management
IMI International Hotel & Tourism Management Institute
Food and Beverage Management (Diploma) Operations Management (Diploma) International Hotel Management (Higher Diploma)
- 2 Monate, Juni 2001 - Juli 2001
Bartending and Mixology
Raleigh Bartending School, NC USA
Bartending Alcohol Law & Service Restrictions Mixology
- 1 Jahr und 6 Monate, Dez. 1998 - Mai 2000
Culinary Arts
Johnson & Wales University, Charleston, SC USA
Preparation of different cuisines and baking styles. Restaurant Service and Food Presentation.
Sprachen
Englisch
Muttersprache
Arabisch
Muttersprache
Deutsch
Fließend
Französisch
Gut
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