Dr. Michele Burigo

- Collaborated with cross-functional teams including product, marketing, and customer support to ensure insights were integrated into product strategy and customer experience improvements - Created and maintained data-driven dashboards in Power BI, providing real-time monitoring of customer experience metrics and supporting key business decisions - Coached and mentored team members, identifying knowledge gaps and delivering training to ensure a deeper understanding of customer data and its application

Optimized digital platforms through UX research and data analysis, enhancing conversion rates and satisfaction. Led international CX projects using Qualtrics to improve customer loyalty across markets. Provided leadership and coaching on data-driven CX strategies, supporting teams in customer feedback analysis and optimizing user interactions.

Conducted advanced research on human-computer interaction, exploring cognitive and behavioural mechanisms in human-machine and human-human systems. Managed the Eye Tracking Lab, developing methods to analyse user interaction and attention. Applied cognitive science and eye tracking insights to improve digital usability, collaborating with industry partners to transfer research into business applications and enhance user experience.

Blickbewegungsregistrierung und EEG Forschung (Programmierung, Datenerhebung, statistische Analyse, Schreibarbeiten) Durchführung klinischen Tests

Sprachverständnis und Kognition

Computermodelle