Michele Schäfer

– Customer Service: Preparation of drinks, delivery, and design of menus in the new 2020 format; – Time of Covid-19: Structuring of the delivery service, including the creation of videos, flyers, banners, and information material; – Creation of the new Website for the Restaurant with online service, including personalized photos and SEO Control – Google and Google business; – Administration of social networks such as Facebook Page, Youtube, and Instagram.

– Supervision of the international group of guests and independent execution of all reception work, check-in, check-out, cash accounting, controls, reposting, daily closings; – Results-oriented in a fast working environment.

– Continuous development of multitasking and communication skills in a German-speaking team; – Results-oriented in a fast working environment.

– Supervising, recruiting, selecting, orienting, and training cleaning team; – Checking job sites (Residential buildings) for accuracy of cleaning; – Helping all my staff to get the best result of cleaning; – Dealing with direct reports, clients, managers, supervisors, and staff; – Accomplishing work results, establishing priorities, solving problems as well as reporting results.

– Web evaluation using an Excel spreadsheet or annotation tool; – Reviewing and rating web content, using a web application to support the measurement of search data relevance; – Bilingual tasks – Portuguese and English.

– Themed decorations such as Halloween; – Specific software handling for creating videos; – Creation of graphic materials; – Development of strategic worksheets to the best school internal control; – Participation in the winning project SINEPE/PR – 2015, “PHIL GREEN” – Innovative Practices; – Bilingual customer service – Portuguese and English.

– Hired for specific marketing action coordination for the Coca-Cola customer (Product Kaiser Radler), – Direct coordination of teams to reach the daily goal, supervision in supermarkets, the promoting and logistics of action of trade marketing mentioned above. – The action was a success, exceeding the target of tastings and sales in more than 10%.

– Experience in the implementation of policies, programs, and methods aimed at organizational marketing, and analyzing public behavior before the launch of new products; – Experience in developing incentive programs for the sales force and creation of related actions with the client as well as the development of merchandising practices and trade marketing; – Consumer serviceability, creating a positive impact and welfare

– Direct contact and advice to international students and the development and implementation of all the Brazil-Canada exchange project; – Marketing action that resulted in more success was the drafting of the “Friends in Toronto” A frank conversation between friends; (A frank conversation between friends with top tips on how to live and enjoy Toronto), where we can disclose the school between international students and convert hits on enrollment.

Establishment and management of a marketing department responsible for communication, social media, digital marketing, B2C marketing. Opening up new markets - online distance learning (EaD - Ensino Nacional à distância) - for video conferencing rooms and online courses. Several projects developed successfully. Extension of the course offer from communal level to national level.

– Supervision of the teams selected for the Marketing Action Seasonal New Year’s Eve of course, (Paraná and Santa Catarina) as well as the impact assessment that each team generated on consumers and final sales; – Quick Troubleshooting generated between contractors, action materials and everything related to activities described; – Planning and marketing activity of the Organization

Acquiring the necessary skills to achieve top positions for relevant search terms (keywords) in paid search results (sponsored ads) and the organic search results of search engines - above all on Google. Learning everything from the operational and strategic management of accounts in the area of ​​search engine advertising, e.g. with Google Ads, to the on-page and off-page optimization of the company website in the area of ​​search engine optimization (SEO) to the creation of landing pages.

German Course - SPRACHKURS DEUTSCH - VHS -Volkshochschule Frechen: Niveau B2

Marketing Strategies, marketing, B2B2C and Digital Marketing.

Marketing for Business, Financial Management, Cost Strategy, Budget, Human Resources, Risk and Information Technology. Logistics of company.

Marketing Research, Creativity, Innovation in Marketing, Finance in Marketing, Consumer Behavior, Marketing Services, Logistics, Retail Marketing, B2B Marketing, Data Analysis, Product Management.