Ing. Mohamed Elhassaany

• Design, develop, implement and coordinate systems, policies and procedures • Manage and execute projects so they stick to schedule, scope, and budget • Track project milestones and deliverables, communicating with clients and coworkers as necessary to keep them abreast of the project’s progress • Leading development and operations processes inside team • Create and maintain fully automated CI/CD pipelines for code deployment using PowerShell

• Managed all IT Infrastructure Servers including but not limited to AD, DC, GPOs, DHCP, SCCM, Antivirus, print services, Office 365, SharePoint, IP Phones • Automated build and deployment using Jenkins to reduce human error and speed up production processes • Scheduling upgrades and security backups of hardware and software systems • Monitored the network performance regularly to improve performance and functionality • Ensure escalated service requests & SLA’s are handled in a timely manner

• Worked in Enterprise & Small projects included installing, configuring, monitoring, supporting of Microsoft ADDS, ADCS/PKI, ADFS, DNS, DHCP, TCP/IP, File & Print server • Worked as fill-in Help Desk security tech for Prague, Copenhagen Colleges • Wrote scripts for automating tasks using PowerShell • Participated in technical activities to optimize IT operations

• Provided support for a wide range of internal & external resellers, customers and business partners by phone, chat, email and remote technical support via helpdesk "Kayako" systems • Provided premium paid support to Education projects for US, EU customers • Coached other help desk support agents on technical duties and tested the software new releases • Assisted clients in Deploying, configuring corporate products (EP, EPP, EPS, EPSP, FSS, EFS) to the servers

• Managed network operations including troubleshooting connectivity problems; installing & configuring routers, firewalls and switches, adding/terminating users, assigning rights and access, resetting passwords Establishing email addresses, assessing and reporting operational status, performing backups & restores, performs routine preventive maintenance on hardware and software

• Involved in the designing, testing, implementing, operating and the maintenance of the company network in Windows 2003 Active directory • worked in security technologies such as firewalls, antivirus and proxy server, performs routine preventive maintenance on hardware and software • Troubleshooted networks, systems and applications to identify and correct malfunctions and other operational difficulties

Bachelor of Management Information Systems