Mohammed Hegazy
Angestellt, IT Support Technician, Mister Spex
Berlin, Deutschland
Werdegang
Berufserfahrung von Mohammed Hegazy
Bis heute
IT Technician
ReDI-School.org
1 Jahr und 1 Monat, Juni 2015 - Juni 2016
Project & Problem Management Engineer
Vodafone Group
Support all Applications & Systems for Vodafone Stores. Manage the quality of Desktop applications operation. Handle customer complaints. Enhance new tools to minimize problem solving time. Follow up and handle corrective actions until closed of projects. Software & Patches Deployment over remote computers.
5 Jahre und 8 Monate, Okt. 2009 - Mai 2015
Technical and Application Support Engineer
Vodafone Group
Maintain, operate and support 24*7 all desktop systems. Perform Customer quality check visits. Implement the latest technologies and methodologies. Search for new solutions to enhance the desktop performance. Knowledge transfer within the team and to other teams.
4 Jahre, Aug. 2005 - Juli 2009
C ustomer Support Officer
Aptec Egypt
Support Computers Hardware. Support Printers & Scanners Hardware. Installing and upgrading Operating Systems.
IT Technical Support Engineer
Vodafone International Services
Ausbildung von Mohammed Hegazy
Bis heute 7 Jahre und 2 Monate, seit Apr. 2017
Intro to Dynamic Webpages
ReDI-School, Berlin
13 Jahre und 10 Monate, Sep. 1986 - Juni 2000
Finance and Accounting
Ain Shams University
Accounting
Sprachen
Arabisch
Muttersprache
Englisch
Fließend
Deutsch
Gut